Your customers expect more
Customers expect so much more than simply a good product or service. They want to know they can count on you at any time of day and night. They want personal service, within a few minutes, via any channel of their choice. This can often leave customer service teams feeling a little overwhelmed, especially when they're getting their information from several tools and sources that don't 'talk' to one another properly.
Allow customer relationships to flourish
Service Hub brings all your customer service data and channels together on a single CRM platform. This makes it much easier to onboard and support customers efficiently, maintain your relationships and allow them to flourish. The result: more satisfied customers at every stage of their customer journey.
All the tools you need to make your customers happy
Seamless onboarding
Improve mutual cooperation by bringing your teams and channels together.
Popular features:
- 1:1 video messaging
- Shared inboxes
- Team management
Flexible support
Increase the capacity of your customer support team (customer service, customer happiness) through automation and self-service.
Popular features:
- Helpdesk and ticketing
- HubSpot CRM platform
- Knowledge base
- Live chat
- Reporting and dashboards
- Automated customer service processes
Build deeper customer relationships
Identify and utilise opportunities to keep improving your customer experience.
Popular features:
- Conversation intelligence
- Customer feedback surveys
Implementation
Already decided to go for HubSpot Service Hub and need a hand implementing the system?
Schedule an appointment
Continued development
Got any specific customisations you'd like to see, or want to get even more out of HubSpot?
Let's talk!We help businesses grow the smart way using HubSpot
As your full-service partner, we're always happy to help you explore the objectives of your business, all the way from strategy to implementation. We take a close look at your tech stack, optimise your commercial processes and deliver an excellent customer experience across all touchpoints on the journey.
An element of our digital strategy
"Over the past few years, Sterc has helped countless clients implement HubSpot at their businesses. Now, the time had come to implement HubSpot across the full scope of our own agency. We use it for CRM, marketing, sales and service. We're not just extremely satisfied with the software, but also with the way our partner, Bright [Seefore], supervised the implementation process at Sterc."
