HubSpot Service Hub

The ultimate goal of inbound is for customers to become promoters of your company. In this, the service department fulfills an important role that is often underestimated. HubSpot Service puts the latest service tools at your disposal. Understand the real needs of the customer and improve the customer experience with your company.

Respond faster & better

Customers have higher expectations than before. HubSpot gives you the opportunity to respond better and faster to your customers' questions and issues.

Thanks to 360-degree customer profiles, you know exactly what's on your customer's mind. Answer questions instantly with live chat and manage complex customer issues from one central point. Assign tasks to different employees and organize and prioritize tickets in a particularly intuitive way.

Improve your productivity

HubSpot helps you work more efficiently as a team. Repetitive tasks are automated so you have more time for the things that make a difference for your customers.

Automatically convert customer inquiries into tickets and route those tickets to the right employees. Use email templates to provide your customers with consistent and complete answers to questions.

Create a win-win situation by allowing customers to help themselves at their convenience. Use chatbots that naturally direct customers to articles that provide answers to their questions. Easily convert customer frequently asked questions into help articles that are findable in Google.

Learn from your customers

HubSpot enables you to continuously improve based on your customers' feedback. Use the feedback tool to collect quantitative and qualitative feedback.

Work with the Marketing department to convert customer feedback into customer campaigns and improve your efforts using data analysis tools. Evaluate tickets, help desk articles, live chats, videos and more.

Key inbound service functionalities

• Service automation
• Analytics
• Chat bots
• CRM
• Helpdesk
• Customer Feedback
• Customer history
• Knowledge base
• Routing and workflows
• Live chat
• Team email
• Tickets
• Video creation

HubSpot Service Pricing

Getting started with HubSpot Service is completelyfree! With the free version, you register tickets and use live chat to serve your customers even faster.

As your Service team and ambitions grow, HubSpot grows with you. Choose a package that fits your organization and ambition.

*For the full price list, please refer to HubSpot's pricing page.