--- title: "HubSpot update: new Help Desk Workspace now available" description: The new Help Desk Workspace is now available for HubSpot's public beta. image: https://www.brightdigital.com/hubfs/Scherm%C2%ADafbeelding%202024-07-29%20om%2011.18.07.png --- [ Services ](###) [![Icon_HubSpot_services](https://www.brightdigital.com/hubfs/Icon_HubSpot_services.svg) HUBSPOT SERVICES ](###) [HubSpot implementation ](https://www.brightdigital.com/en/hubspot-consultancy/onboarding) [HubSpot automation ](https://www.brightdigital.com/en/hubspot-consultancy/automation) [HubSpot integrations ](https://www.brightdigital.com/en/hubspot-development/integrations) [HubSpot customization ](https://www.brightdigital.com/en/hubspot-development/crm-customization) [HubSpot training & adoption ](https://www.brightdigital.com/en/hubspot-consultancy/training-adoption) ![Icon_Marketing_services](https://www.brightdigital.com/hubfs/Icon_Marketing_services.svg) GROWTH SERTVICES [Growth strategy ](https://www.brightdigital.com/en/marketing-sales/growth-strategy) [Digital marketing ](https://www.brightdigital.com/en/marketing-sales/digital-marketing) [Marketing automation ](https://www.brightdigital.com/en/marketing-sales/marketing-automation) [Content & design ](https://www.brightdigital.com/en/marketing-sales/content-design) [AI services ](https://www.brightdigital.com/en/ai-services) ![Icon_Website_services](https://www.brightdigital.com/hubfs/Icon_Website_services.svg) WEBSITE SERVICES [HubSpot websites ](https://www.brightdigital.com/en/hubspot-development/websites) [Modules & templates ](https://www.brightdigital.com/en/hubspot-development/custom-modules-templates) [Membership portals ](https://www.brightdigital.com/en/hubspot-websites-and-portals/membership-portal) [Growth-driven design ](https://www.brightdigital.com/en/hubspot-development/growth-driven-design) [![HubSpot portal review](https://25527552.fs1.hubspotusercontent-eu1.net/hubfs/25527552/Britt_PORTRET_750x420.webp.png) ###### Portal review ## Get the most out of your HubSpot licence Free portal review ](https://www.brightdigital.com/en/hubspot/portal-review) [ Cases ](https://www.brightdigital.com/en/cases) [ Industries ](https://www.brightdigital.com/en/industries) Bright Welcome to Bright [About us ](https://www.brightdigital.com/en/about-us) [Team ](https://www.brightdigital.com/en/team) [Contact ](https://www.brightdigital.com/en/contact) HubSpot Elite Partner [HubSpot partner ](https://www.brightdigital.com/en/hubspot/hubspot-partner) [Awards ](https://www.brightdigital.com/en/awards) [![HubSpot portal review](https://www.brightdigital.com/hubfs/Sfeerfoto%20Roos%2c%20Daan%20%7C%201400x800.jpeg) ###### HubSpot ## Get the most out of your HubSpot license Free protal review ](https://www.brightdigital.com/en/hubspot/portal-review) [ Insights ](###) [![icon-brandguide-gradient](https://www.brightdigital.com/hubfs/Bright%20Digital%20-%20Icons%20and%20illustrations/icon-brandguide-gradient.svg) Let us inspire you ](###) [Blog ](https://www.brightdigital.com/en/blog) [HubSpot videos ](https://www.brightdigital.com/en/hubspot-videos) [Knowledge center ](https://www.brightdigital.com/en/knowledge-center) [![HubSpot portal review](https://www.brightdigital.com/hubfs/Bright%20Digital%20website/Hero%201280x720/Bright-Hero-1280x720-Roos-Daan.jpg) ###### HubSpot ## Get the most out of your HubSpot license Free portal review ](https://www.brightdigital.com/en/hubspot/portal-review) [ HubSpot ](https://www.brightdigital.com/en/hubspot) ![En](https://www.brightdigital.com/hubfs/Bright%20Digital%20website/Bright%20-%20Icons/en.svg) [![](https://www.brightdigital.com/hubfs/Bright%20Digital%20website/Bright%20-%20Icons/nl.svg) ](https://www.brightdigital.com/nl/blog/hubspot-update-nieuwe-help-desk-workspace-is-nu-beschikbaar) What are you looking for? [![Chiel-Bas ten Voorde](https://www.brightdigital.com/hs-fs/hubfs/Bright-email-signature-dont-remove/profile/Chiel-Bas%20ten%20Voorde.jpg?width=60&name=Chiel-Bas%20ten%20Voorde.jpg) Contact ](https://www.brightdigital.com/en/contact-page) [ Services ](###) [![Icon_HubSpot_services](https://www.brightdigital.com/hubfs/Icon_HubSpot_services.svg) HUBSPOT SERVICES ](###) [HubSpot implementation ](https://www.brightdigital.com/en/hubspot-consultancy/onboarding) [HubSpot automation ](https://www.brightdigital.com/en/hubspot-consultancy/automation) [HubSpot integrations ](https://www.brightdigital.com/en/hubspot-development/integrations) [HubSpot customization ](https://www.brightdigital.com/en/hubspot-development/crm-customization) [HubSpot training & adoption ](https://www.brightdigital.com/en/hubspot-consultancy/training-adoption) ![Icon_Marketing_services](https://www.brightdigital.com/hubfs/Icon_Marketing_services.svg) GROWTH SERTVICES [Growth strategy ](https://www.brightdigital.com/en/marketing-sales/growth-strategy) [Digital marketing ](https://www.brightdigital.com/en/marketing-sales/digital-marketing) [Marketing automation ](https://www.brightdigital.com/en/marketing-sales/marketing-automation) [Content & design ](https://www.brightdigital.com/en/marketing-sales/content-design) [AI services ](https://www.brightdigital.com/en/ai-services) ![Icon_Website_services](https://www.brightdigital.com/hubfs/Icon_Website_services.svg) WEBSITE SERVICES [HubSpot websites ](https://www.brightdigital.com/en/hubspot-development/websites) [Modules & templates ](https://www.brightdigital.com/en/hubspot-development/custom-modules-templates) [Membership portals ](https://www.brightdigital.com/en/hubspot-websites-and-portals/membership-portal) [Growth-driven design ](https://www.brightdigital.com/en/hubspot-development/growth-driven-design) [![HubSpot portal review](https://25527552.fs1.hubspotusercontent-eu1.net/hubfs/25527552/Britt_PORTRET_750x420.webp.png) ###### Portal review ## Get the most out of your HubSpot licence Free portal review ](https://www.brightdigital.com/en/hubspot/portal-review) [ Cases ](https://www.brightdigital.com/en/cases) [ Industries ](https://www.brightdigital.com/en/industries) Bright Welcome to Bright [About us ](https://www.brightdigital.com/en/about-us) [Team ](https://www.brightdigital.com/en/team) [Contact ](https://www.brightdigital.com/en/contact) HubSpot Elite Partner [HubSpot partner ](https://www.brightdigital.com/en/hubspot/hubspot-partner) [Awards ](https://www.brightdigital.com/en/awards) [![HubSpot portal review](https://www.brightdigital.com/hubfs/Sfeerfoto%20Roos%2c%20Daan%20%7C%201400x800.jpeg) ###### HubSpot ## Get the most out of your HubSpot license Free protal review ](https://www.brightdigital.com/en/hubspot/portal-review) [ Insights ](###) [![icon-brandguide-gradient](https://www.brightdigital.com/hubfs/Bright%20Digital%20-%20Icons%20and%20illustrations/icon-brandguide-gradient.svg) Let us inspire you ](###) [Blog ](https://www.brightdigital.com/en/blog) [HubSpot videos ](https://www.brightdigital.com/en/hubspot-videos) [Knowledge center ](https://www.brightdigital.com/en/knowledge-center) [![HubSpot portal review](https://www.brightdigital.com/hubfs/Bright%20Digital%20website/Hero%201280x720/Bright-Hero-1280x720-Roos-Daan.jpg) ###### HubSpot ## Get the most out of your HubSpot license Free portal review ](https://www.brightdigital.com/en/hubspot/portal-review) [ HubSpot ](https://www.brightdigital.com/en/hubspot) ![En](https://www.brightdigital.com/hubfs/Bright%20Digital%20website/Bright%20-%20Icons/en.svg) [![](https://www.brightdigital.com/hubfs/Bright%20Digital%20website/Bright%20-%20Icons/nl.svg) ](https://www.brightdigital.com/nl/blog/hubspot-update-nieuwe-help-desk-workspace-is-nu-beschikbaar) What are you looking for? [![Chiel-Bas ten Voorde](https://www.brightdigital.com/hs-fs/hubfs/Bright-email-signature-dont-remove/profile/Chiel-Bas%20ten%20Voorde.jpg?width=60&name=Chiel-Bas%20ten%20Voorde.jpg) Contact ](https://www.brightdigital.com/en/contact-page) [![Bright-logo](https://www.brightdigital.com/hubfs/Bright_logo/logo-bright-white.svg) ![Bright-logo](https://www.brightdigital.com/hubfs/Bright_logo/logo-bright.svg) ](https://www.brightdigital.com/nl/) [ Contact us ](https://www.brightdigital.com/en/contact) Menu Sluiten [![Bright-logo](https://www.brightdigital.com/hubfs/Bright_logo/logo-bright-white.svg) ![Bright-logo](https://www.brightdigital.com/hubfs/Bright_logo/logo-bright.svg) ](https://www.brightdigital.com/nl/) [ Contact us ](https://www.brightdigital.com/en/contact) Menu Sluiten [![Bright-logo](https://www.brightdigital.com/hubfs/Bright_logo/logo-bright-white.svg) ![Bright-logo](https://www.brightdigital.com/hubfs/Bright_logo/logo-bright.svg) ](https://www.brightdigital.com/nl/) [ Contact us ](https://www.brightdigital.com/en/contact) Menu Sluiten Services [![https://248909.fs1.hubspotusercontent-na1.net/hubfs/248909/Icon_HubSpot_services.svg](https://www.brightdigital.com/hubfs/Icon_HubSpot_services.svg) HUBSPOT SERVICES ](###) [HubSpot implementation ](https://www.brightdigital.com/en/hubspot-consultancy/onboarding) [HubSpot automation ](https://www.brightdigital.com/en/hubspot-consultancy/automation) [HubSpot integrations ](https://www.brightdigital.com/en/hubspot-development/integrations) [HubSpot customization ](https://www.brightdigital.com/en/hubspot-development/crm-customization) [HubSpot training & adoption ](https://www.brightdigital.com/en/hubspot-consultancy/training-adoption) ![https://248909.fs1.hubspotusercontent-na1.net/hubfs/248909/Icon_Marketing_services.svg](https://www.brightdigital.com/hubfs/Icon_Marketing_services.svg) GROWTH SERTVICES [Growth strategy ](https://www.brightdigital.com/en/marketing-sales/growth-strategy) [Digital marketing ](https://www.brightdigital.com/en/marketing-sales/digital-marketing) [Marketing automation ](https://www.brightdigital.com/en/marketing-sales/marketing-automation) [Content & design ](https://www.brightdigital.com/en/marketing-sales/content-design) [AI services ](https://www.brightdigital.com/en/ai-services) ![https://248909.fs1.hubspotusercontent-na1.net/hubfs/248909/Icon_Website_services.svg](https://www.brightdigital.com/hubfs/Icon_Website_services.svg) WEBSITE SERVICES [HubSpot websites ](https://www.brightdigital.com/en/hubspot-development/websites) [Modules & templates ](https://www.brightdigital.com/en/hubspot-development/custom-modules-templates) [Membership portals ](https://www.brightdigital.com/en/hubspot-websites-and-portals/membership-portal) [Growth-driven design ](https://www.brightdigital.com/en/hubspot-development/growth-driven-design) [ Cases ](https://www.brightdigital.com/en/cases) [ Industries ](https://www.brightdigital.com/en/industries) Bright Welcome to Bright [About us ](https://www.brightdigital.com/en/about-us) [Team ](https://www.brightdigital.com/en/team) [Contact ](https://www.brightdigital.com/en/contact) HubSpot Elite Partner [HubSpot partner ](https://www.brightdigital.com/en/hubspot/hubspot-partner) [Awards ](https://www.brightdigital.com/en/awards) Insights [![https://248909.fs1.hubspotusercontent-na1.net/hubfs/248909/Bright%20Digital%20-%20Icons%20and%20illustrations/icon-brandguide-gradient.svg](https://www.brightdigital.com/hubfs/Bright%20Digital%20-%20Icons%20and%20illustrations/icon-brandguide-gradient.svg) Let us inspire you ](###) [Blog ](https://www.brightdigital.com/en/blog) [HubSpot videos ](https://www.brightdigital.com/en/hubspot-videos) [Knowledge center ](https://www.brightdigital.com/en/knowledge-center) [ HubSpot ](https://www.brightdigital.com/en/hubspot) [![HubSpot portal review](https://25527552.fs1.hubspotusercontent-eu1.net/hubfs/25527552/Britt_PORTRET_750x420.webp.png) ###### Portal review ## Get the most out of your HubSpot licence Free portal review ](https://www.brightdigital.com/en/hubspot/portal-review) ![En](https://www.brightdigital.com/hubfs/Bright%20Digital%20website/Bright%20-%20Icons/en.svg) [![](https://www.brightdigital.com/hubfs/Bright%20Digital%20website/Bright%20-%20Icons/nl.svg) ](https://www.brightdigital.com/nl/blog/hubspot-update-nieuwe-help-desk-workspace-is-nu-beschikbaar) English [ Zoek ](https://www.brightdigital.com/en/search) [![Bright-logo](https://www.brightdigital.com/hubfs/Bright_logo/logo-bright-white.svg) ![Bright-logo](https://www.brightdigital.com/hubfs/Bright_logo/logo-bright.svg) ](https://www.brightdigital.com/nl/) [ Contact us ](https://www.brightdigital.com/en/contact) Menu Sluiten What are you looking for? [ Back to blog overview ](https://www.brightdigital.com/en/blog) ![](https://www.brightdigital.com/hs-fs/hubfs/Scherm%C2%ADafbeelding%202024-07-29%20om%2011.18.07.png?width=1000&name=Scherm%C2%ADafbeelding%202024-07-29%20om%2011.18.07.png) [HubSpot](https://www.brightdigital.com/en/blog/tag/hubspot) [HubSpot Updates](https://www.brightdigital.com/en/blog/tag/hubspot-updates) HubSpot update: new Help Desk Workspace now available 26-08-2024 1 min ![Mandy Medanhodžić- Janssen](https://app.hubspot.com/settings/avatar/d41d8cd98f00b204e9800998ecf8427e) Mandy Medanhodžić- Janssen In this article **Each month, we'll keep you updated on the latest developments in HubSpot. In this blog post, we highlight a significant update from January 2024: the launch of a new all-in-one customer service solution in HubSpot's public beta.** ## HubSpot's new Help Desk Workspace For companies aiming for improved customer service and greater efficiency in their customer interactions, the launch of HubSpot's new Help Desk Workspace is truly a significant leap forward. This feature is designed to support support teams in managing customer inquiries by integrating and streamlining them more effectively. ## A central location within HubSpot The Help Desk Workspace consolidates various aspects of customer interaction into one central location, making it easier to manage tickets and engage in conversations with customers. By integrating both the Conversations Inbox and Tickets, this new solution provides a platform where you can access customer information, manage communication across various channels, and use AI-powered tools to deliver better service. One of the biggest advantages of the Help Desk Workspace is that you no longer need to navigate between different portals. By combining the functionalities of the Inbox and Tickets, this new workspace allows you to focus on what truly matters: providing high-quality support to customers without being distracted by technical barriers. ## Who has access to HubSpot's Help Desk Workspace? Currently, the Help Desk is still in the beta phase but it is available to users with Service Hub Professional who have a Service Seat. To use the Help Desk, you simply need to navigate to Service > Help Desk in your HubSpot account. From there, you can explore the capabilities of this new workspace and implement it into your daily customer service workflow. ## Getting started with the Help Desk Workspace The launch of the new Help Desk Workspace promises to have a significant impact on the customer service of B2B companies. HubSpot's all-in-one solution offers an efficient, integrated, and user-friendly customer service portal, enabling your organization to build strong relationships with your customers and excel in a competitive market. Do you have any questions about the Help Desk Workspace or HubSpot's public beta? [Feel free to contact us.](https://www.brightdigital.com/en/contact-page) Artikel delen ## Vond je dit artikel interessant? Ontvang meer inzichten, HubSpot, sales en marketing updates en praktijkvoorbeelden van Bright in je inbox. [Inschrijven ](https://www.brightdigital.com/nl/hubspot-nieuwsbrief) ## Ontdek meer [![](https://www.brightdigital.com/hubfs/Sfeer_Nijmegen_Jeroen_Simone_1920x1280.png) HubSpot CRM Marketing ## AEO isn't the next step in SEO, but a new layer in how your market makes decisions 16-07-2026 5 min Lees artikel ](https://www.brightdigital.com/en/blog/what-is-aeo-and-why-it-is-more-than-seo) [![](https://www.brightdigital.com/hubfs/Roundtable%20Bright%20-%20Adam%20Arena%20-%20beeld%20Klomp%20Creative%20-24.jpg) HubSpot Digital marketing CRM Marketing ## Events as a demand driver: how to systematically integrate events into your demand strategy 06-05-2026 5 min Lees artikel ](https://www.brightdigital.com/en/blog/hoe-je-events-structureel-verankert-in-je-demand-strategie) [![](https://www.brightdigital.com/hubfs/SK-BRIGHT-APELDOORN-MEI24-23.jpg) HubSpot CRM Marketing Lead management ## Why Lead Scoring Often Doesn't Work in Practice (and How to Do It Right) 16-04-2026 5 min Lees artikel ](https://www.brightdigital.com/en/blog/why-lead-scoring-often-doesnt-work-in-practice-and-how-to-do-it-right) No posts found ##### Bright Digital is the go-to partner for companies looking to accelerate growth with HubSpot. #### HubSpot services [HubSpot implementation ](https://www.brightdigital.com/en/hubspot-consultancy/onboarding) [HubSpot CRM customization ](https://www.brightdigital.com/en/hubspot-development/crm-customization) [HubSpot integration ](https://www.brightdigital.com/en/hubspot-development/integrations) #### Growth services [Marketing & sales services ](https://www.brightdigital.com/en/marketing-sales) [Growth strategy ](https://www.brightdigital.com/en/marketing-sales/growth-strategy) [Websites & portals ](https://www.brightdigital.com/en/hubspot-websites-and-portals) #### Bright Digital [About us ](https://www.brightdigital.com/en/about-us) [HubSpot partner ](https://www.brightdigital.com/en/hubspot/hubspot-partner) [Contact ](https://www.brightdigital.com/en/contact) [Team ](https://www.brightdigital.com/en/team) #### Insights [Blog ](https://www.brightdigital.com/en/blog) [HubSpot videos ](https://www.brightdigital.com/nl/video) #### Newsletter #### Stay connected ![Bureau Bright is Elite Hubspot Partner](https://www.brightdigital.com/hs-fs/hubfs/Bright%20-%20HubSpot%20Website/Footer%20logos/HubSpot-elite-badge-color.webp?width=403&height=277&name=HubSpot-elite-badge-color.webp) ![Dutch digital agencies](https://www.brightdigital.com/hubfs/Assest%20nieuwe%20site/dutchdigitalagencies-wit.svg) [![GPTW Certified](https://www.brightdigital.com/hubfs/Bright%20-%20HubSpot%20Website/Footer%20logos/Bright_Digital_NL_English_2024_Certification_Badge.svg) ](https://www.greatplacetowork.nl/certificering/certified/bright-digital) ![Bureau Bright is Google Partner](https://www.brightdigital.com/hs-fs/hubfs/Bright%20Digital%20website/Partner%20logos/Google-partner.png?width=220&height=74&name=Google-partner.png) ![Bureau Bright is Leadinfo Partner](https://www.brightdigital.com/hs-fs/hubfs/bb_theme_images/leadinfo.png?width=220&height=74&name=leadinfo.png) ![FD Gazellen 2022](https://www.brightdigital.com/hubfs/Bright%20-%20HubSpot%20Website/Footer%20logos/fd_gazellen_2025_logo.svg) ![FD Gazellen 2022](https://www.brightdigital.com/hs-fs/hubfs/Bright%20-%20HubSpot%20Website/Footer%20logos/Badge-E100-2024-WIT.png?width=220&height=74&name=Badge-E100-2024-WIT.png) © 2023 Bright Digital B.V. KVK 62801406 [Privacy Statement](https://www.brightdigital.com/en/privacy) [Cookie policy](https://www.brightdigital.com/en/privacy#cookie-policy) [General terms and conditions](https://www.brightdigital.com/hubfs/Bright%20Digital%20website/2026%20General%20terms%20and%20conditions%20Bright%20Digital%20B.V.pdf) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Mandy Medanhodžić- Janssen", "url" : "https://www.brightdigital.com/en/blog/author/mandy-medanhodžić-janssen" }, "dateModified" : "2024-08-26T11:40:26.323Z", "datePublished" : "2024-08-26T11:40:26.000Z", "headline" : "HubSpot update: new Help Desk Workspace now available", "image" : [ "https://www.brightdigital.com/hubfs/Scherm%C2%ADafbeelding%202024-07-29%20om%2011.18.07.png" ], "mainEntityOfPage" : { "@id" : "https://www.brightdigital.com/en/blog/hubspot-update-new-help-desk-workspace-now-available", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.brightdigital.com/hubfs/bright-logo.png" }, "name" : "Bright Digital" } } ```